Refunds and Shipping Policy

Shipping Policy

At Auramentica, we carefully prepare each order to ensure it arrives safely and in excellent condition.

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and statutory holidays). During periods of high order volume or promotions, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email. Tracking information will be provided when available.

Shipping Rates

  • Flat Rate Shipping: $3.00 CAD

  • Free Shipping: Orders of $49.97 CAD or more (before applicable taxes and after discounts).

Shipping rates are calculated before taxes and are subject to change without notice.

Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, Auramentica is not responsible for delays, returned shipments, or additional shipping charges required to resend an order.

Lost or Delayed Shipments

Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

If your shipment appears to be lost or significantly delayed, please contact us at auramentica@gmail.com. We'll gladly work with the carrier to help resolve the issue.

 

 

Returns & Refund Policy

Returns

Due to the nature of our products, we are unable to accept returns or exchanges on food and beverage products once they have been shipped.

This policy helps protect the safety and quality of all products we sell.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as you see the damaged product within 7 days of delivery. Please keep the product unopened if damaged and send us a picture.

Email us at auramentica@gmail.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we'll determine the appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Refunds

Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Shipping charges are non-refundable unless the return is the result of our error or a defective product.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at auramentica@gmail.com. While we will do our best to accommodate your request, we cannot guarantee cancellations once order fulfillment has begun.

 

Our Commitment

Your satisfaction is important to us.

If you experience any issues with your order, please reach out. We'll always do our best to make things right while ensuring the safety and quality of our products.

Email: auramentica@gmail.com