Refund policy
Returns & Refund Policy
Returns
Due to the nature of our products, we are unable to accept returns or exchanges on food and beverage products once they have been shipped.
This policy helps protect the safety and quality of all products we sell.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as you see the damaged product within 7 days of delivery. Please keep the product unopened if damaged and send us a picture.
Email us at auramentica@gmail.com and include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Once reviewed, we'll determine the appropriate resolution, which may include a replacement, store credit, or refund at our discretion.
Refunds
Approved refunds will be issued to the original method of payment.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping charges are non-refundable unless the return is the result of our error or a defective product.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
If you need to cancel an order, please contact us as soon as possible at auramentica@gmail.com. While we will do our best to accommodate your request, we cannot guarantee cancellations once order fulfillment has begun.
Our Commitment
Your satisfaction is important to us.
If you experience any issues with your order, please reach out. We'll always do our best to make things right while ensuring the safety and quality of our products.
Email: auramentica@gmail.com